Waiwhai Technologies Privacy Policy
Waiwhai Technologies
Last updated: 27 June 2026
1. Introduction
Waiwhai Technologies (“Waiwhai”, “we”, “us”, or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, disclose, and protect personal information when you visit our website, contact us, use our services, or otherwise interact with us.
This policy is intended to support our obligations under the New Zealand Privacy Act 2020, including the information privacy principles that govern the handling of personal information by New Zealand agencies.
2. Personal information we collect
We may collect personal information that you provide directly to us, such as your name, email address, phone number, organisation, role, enquiry details, support requests, account or onboarding information, and any other information you choose to provide through our website forms, email, meetings, or other communications.
We may also collect technical and usage information when you use our website, such as your IP address, browser type, device information, pages viewed, referring pages, approximate location information, dates and times of visits, and information collected through cookies or similar technologies.
If we collect personal information about you from another source, we will take reasonable steps to ensure you are aware of the collection and the purpose for it, unless an exception applies.
3. How we use personal information
We collect and use personal information for lawful purposes connected with our business activities, including to respond to enquiries, provide and improve our products and services, manage customer relationships, deliver technical support, operate and secure our website and systems, send service-related communications, administer accounts, conduct analytics, comply with legal obligations, and protect our rights and the rights of others.
Where required, we will seek your consent before sending marketing communications. You can unsubscribe from marketing communications at any time by using the unsubscribe option provided or by contacting us.
4. Cookies and website analytics
Our website may use cookies and similar technologies to operate the site, remember preferences, understand how visitors use the site, improve performance, and support security. You can usually control or disable cookies through your browser settings, although some parts of the website may not function properly if cookies are disabled.
We may use analytics tools to help us understand website traffic and usage patterns. These tools may collect information such as device, browser, interaction, and usage data.
5. Sharing personal information
We do not sell your personal information. We may share personal information where reasonably necessary with trusted service providers, contractors, professional advisers, technology and hosting providers, payment or billing providers, analytics providers, and other parties who help us operate our business and deliver our services.
We may also disclose personal information where required or permitted by law, to respond to lawful requests, to enforce our terms, to protect security, or as part of a business transaction such as a merger, acquisition, financing, restructuring, or sale of assets.
6. International disclosures
Some of our service providers or systems may store or process personal information outside New Zealand. Where we disclose personal information to an overseas recipient, we will take reasonable steps to ensure that appropriate privacy protections are in place, as required by the Privacy Act 2020.
7. Storage and security
We take reasonable technical, organisational, and administrative steps to protect personal information from loss, unauthorised access, misuse, disclosure, alteration, and destruction. These steps may include access controls, secure systems, staff confidentiality obligations, monitoring, backups, and security review processes.
No method of transmission or storage is completely secure. If we become aware of a privacy breach that is likely to cause serious harm, we will take appropriate steps, including notifying affected individuals and the Office of the Privacy Commissioner where required.
8. Retention of personal information
We keep personal information only for as long as reasonably necessary for the purposes for which it was collected, including to provide services, meet legal, tax, accounting, reporting, and operational requirements, resolve disputes, and enforce agreements. When information is no longer required, we will take reasonable steps to delete it or de-identify it.
9. Your privacy rights
You have the right to request access to the personal information we hold about you and to ask us to correct it if you believe it is inaccurate, incomplete, or out of date. We may need to verify your identity before responding to your request.
To make a privacy request, contact us using the details below. We will respond within a reasonable timeframe and in accordance with applicable legal requirements.
10. Use of artificial intelligence
Waiwhai Technologies may use artificial intelligence, machine learning, automation, or similar technologies to help operate, improve, secure, and support our website, products, and services. This may include using AI to analyse usage trends, improve user experience, support customer enquiries, detect security risks, assist with internal workflows, or enhance the quality and reliability of our services.
Where personal information is used with AI-enabled tools, we will take reasonable steps to ensure that the use is lawful, fair, secure, and consistent with this Privacy Policy. We do not intend to use AI to make decisions about individuals that have a significant legal or similarly significant effect without appropriate human oversight, unless we tell you otherwise and have a lawful basis to do so.
We may use third-party AI service providers where necessary to deliver or improve our services. Where we do so, we will take reasonable steps to manage privacy and security risks, including through appropriate contractual, technical, and organisational safeguards.
11. Third-party websites and services
Our website may refer to or integrate with third-party websites, platforms, or services. We are not responsible for the privacy practices of third parties. We encourage you to review the privacy information provided by any third-party service you use.
12. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our practices, services, legal obligations, or operational requirements. The updated version will be posted on our website with a revised “Last updated” date.
13. Contact us
If you have any questions about this Privacy Policy, or if you would like to request access to or correction of your personal information, please contact Waiwhai Technologies at:
Email: privacy@waiwhai.co.nz
Postal address: 22 Willis St, Palmerston North 4410
Website: https://waiwhai.co.nz
If you are not satisfied with how we handle your privacy concern, you may contact the Office of the Privacy Commissioner in New Zealand.
